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Vacature Freelance Functional Support Engineer

Culemborg - Referentie nr: 2926
We are looking for a Functional Support Engineer. For our department Product Management we are looking for a responsible, involved and exploring functional support engineer for 32 hours per week in the period of April to December.

The department of Product Management develops and maintains the customer facing applications TOA, IEP, JIJ! and Quayn for our education markets, in close co-operation with our external suppliers. Internal stakeholders are the departments Marketing & Sales, Testing Development & Training and Customer Service. External stakeholders are our contacts in schools and in government institutes.
As a functional support engineer, you fulfil the important bridge function between the development of software and its usage in the working processes of clients and internal stakeholders. These are your key tasks:

You coordinate the incident and problem management process from the second line of support; you are the intermediate party between users, developers and/or suppliers.

You signal and communicate software improvements as business requirements to the responsible product owner and/or product manager.

You support the (functional and user acceptance) testing and the post-release smoketest.

You coordinate the development of user documentation for newly developed software.

In the event of new software releases, you support the development of training materials and training of users.

Start: a.s.a.p
Hours: 32 - 40
Duration: 6+ months
Location: Hybride (1 - 2day at the office in Culmeborg)

We are looking for an experienced functional support engineer who can quickly gather knowledge and is able to cooperate and communicate in different contexts. You’re a social person and can easily connect to stakeholders on different organizational levels. Furthermore, you have:

2-5 years of experience with the functional support of software development;
Experience with working in agile software development;
A pro-active, knowledge-gathering and sharing mindset;
Fluency in speaking and writing in Dutch and English.
Nice to have JIRA or Confluence experience
!Please submit CV's in English!

Are you available? Do you have all the job requirements? Apply directly and click on the apply button. For more information you can contact me (Arielle van Sluijsdam).
Arielle van Sluijsdam 0885380000
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